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FAQs

How do I place my order?

When viewing an item, select the desired size then click ‘add to cart’. Once you have all your items in your cart, click the ‘proceed to checkout’. You will be directed to complete the shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order.

 

Who do you ship with?

To avoid delays and ensure quick delivery times, we ship with Purolator within Canada.

 

How do I know what size I am?

Refer to the following size chart:

 Adult Sizes 00-4/XS-S 4-12/M-L 12-20/XL-XXXL
Waist Measurement (in) 20-25 25-31 31-42
Hip Measurement (in) 30-35 35-44 44-51

 Kids Sizes 2 3-4 5-6 7-8 10-12
Height (in) 33-36 36-42 42-49 49-55 55-60
Weight (lb) 30-33 33-40 42-54 56-66 66-74
Waist Measurement (in) 20 20.5-21 21.5-22 22.5-23 24-25
Hip Measurement (in) 21 22-23 24-25 27-28 30-32

 

How To Measure Your Waist

Measure around the narrowest part of your natural waist, generally around the belly button. 

How To Measure Your Hips
With your feet approximately 6" apart, measure around the fullest part of your hips. This area usually corresponds to the top of your legs.

 

What kinds of payment are accepted?

We accept the following methods of secure payment:

Visa, Mastercard, American Express debit and credit cards, and PayPal.  

 

How much is the shipping cost?

Shipping is a flat rate of $15.

 

How long will it take to receive my order?

 Destination Time to receive order
Canada 1-5 business days
US & International
see at checkout

 

How do I wash my Just Cozy products?

Our products hold up best against wear and tear if you wash them with these easy instructions:

Just Cozy Leggings:

Wash on a cold wash cycle. Tumble dry on low heat. 

Just Cozy Scarves:

Hand wash for the best care. Lay flat to dry.

Just Cozy Slipper Socks

Hand wash for the best care. Hang to dry. 

Return Policy

We offer an exchange only policy for all purchases made online. We will exchange any product under the following conditions:

Merchandise must be exchanged within 30 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact.

To make an exchange, contact us at support@justcozy.ca with the order number. We will reply with further instructions. Once we receive your package and process it, we will send your new order. We do not cover the cost of any shipping expenses. 

Contact 

For further questions, please contact us by:

Email: support@justcozy.ca

Facebook: Just Cozy (https://www.facebook.com/JustCozyClothing/)

CAD